CaptureLab ("we", "our" or "us") provides digital products and services through its website and related applications (collectively, the “Services”). We understand that when you share personal information with us you trust that we will handle it appropriately. This policy explains what personal information we collect, how we use and disclose it, how long we keep it, and what rights you have.

 

Note: This policy is designed to meet the transparency requirements of the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). It also reflects general requirements of international privacy laws, such as the EU GDPR.

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1. Who we are and how to contact us

CaptureLab is operated by CaptureLab Pty Ltd, an Australian business located at 33/61 Marlborough St, Surry Hills NSW 2010, Australia. Our Services are provided through our website (capturelab.com.au) and any related applications. If you have any questions, requests or complaints about this policy or our handling of your personal information, please contact us:

• Email: hello@capturelab.com.au

• Postal mail: 33/61 Marlborough St, Surry Hills NSW 2010, Australia

 

2. What information we collect

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2.1 Personal information you provide

When you interact with CaptureLab—for example by browsing our portfolio, requesting a quote for editing, retouching, colour grading or design services, or sending us a message—we may ask you to provide personally identifiable information, including:

• Name and contact details such as your first and last name, email address and phone number.

• Postal address if you choose to provide it when requesting our services or shipping physical media.

• Account credentials such as usernames, passwords and security questions if you register an account.

• Support and enquiry information contained in forms or emails when you request information, leave feedback or ask for a quote.

We collect only the information necessary for our functions and activities—showcasing our work, providing our creative services, corresponding with you and fulfilling contracts. We will always inform you of the purpose of collection and whether the information is mandatory or optional.

 

2.2 Information collected automatically

We collect certain data automatically when you use our Services:

• Usage data such as your device’s IP address, browser type and version, pages visited and timestamps. When you use a mobile device, we may also collect the type of device, operating system, unique device identifiers and diagnostic data.

• Cookies and similar technologies such as web beacons to track activity and store information. Cookies may be session cookies (deleted when you close your browser) or persistent cookies (which stay on your device until they expire or you delete them). Essential cookies enable you to log in and prevent fraudulent account use; functionality cookies remember your preferences; and tracking cookies help us analyse traffic and test new features. You can refuse cookies in your browser settings, but some features may not work properly.

 

2.3 Information from third parties

We may receive information about you from service providers that assist us with marketing, analytics, payment processing or customer support. These providers are authorised to use your information only for the purposes specified by us and must protect it.

 

2.4 Sensitive information

We do not request or intentionally collect sensitive information (such as health information, race or ethnic origin, religious beliefs or membership of a trade union). Please do not provide such information when using our Services.

 

3. How we use your information

We use personal information for legitimate business purposes, including:

• Providing and maintaining the Services – to operate our website and deliver the creative services we offer, including editing, retouching, colour grading and design, and to showcase our portfolio.

• Account management – to register you as a user, authenticate your identity, manage access to your account and respond to your requests.

• Communications – to contact you by email, telephone or SMS regarding service updates, security notifications, invoices or responses to your enquiries.

• Marketing and promotional material – to send newsletters, promotional materials or information about services that may interest you. You can opt out at any time.

• Analytics and improvements – to understand how our Services are used, evaluate and improve our offerings, test new features and perform data analysis.

• Legal and compliance – to comply with legal obligations, resolve disputes, enforce agreements and protect our rights.

• Other purposes – for other compatible purposes we notify you about at the time of collection or as otherwise permitted by law.

 

Legal bases for processing

For users in jurisdictions that require a legal basis (e.g. the EU under the GDPR), we process personal data on the basis of consent, performance of a contract, legal obligations and our legitimate interests.

 

4. How we disclose your information

We do not sell personal information. We may share it:

1. With service providers that support our Services (hosting, analytics, email delivery, customer support, marketing).

2. In business transfers if we undergo a merger, sale or restructuring; we will notify you before your personal data is transferred to a different privacy policy.

3. For legal reasons to comply with a legal obligation, protect our rights or property, prevent wrongdoing, ensure user safety or protect against legal liability.

4. With your consent for any other purpose disclosed at collection.

If we transfer personal information overseas, we take reasonable steps to ensure recipients protect it and comply with applicable privacy principles.

 

5. Data retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer period is required or allowed by law. Usage data may be retained briefly unless needed to improve security or functionality. When information is no longer required, we will destroy or de‑identify it.

 

6. Security of your information

We implement reasonable safeguards (such as encryption, access controls and staff training) to protect personal information from misuse, interference, loss and unauthorised access or disclosure. However, no method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

 

7. Your rights and choices

Depending on your jurisdiction, you may have rights to:

• Be informed about how your personal information is collected and used.

• Access the personal information we hold about you.

• Request corrections to inaccurate or incomplete personal information.

• Request deletion or de‑identification of your personal information when there is no good reason for us to keep it.

• Object to or restrict processing when we rely on legitimate interests or use your information for direct marketing.

• Request data portability, where technically feasible.

• Use a pseudonym or remain anonymous, where lawful and practical.

• Opt out of direct marketing communications at any time using the unsubscribe links or by contacting us.

• Make a complaint about our privacy practices. We will respond in a timely manner. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

To exercise any of these rights, please contact us. We may need to verify your identity before processing your request.

 

8. Children’s privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it. Parents or guardians who become aware of such collection should contact us to have the information removed.

 

9. Links to other websites

Our Services may link to websites not operated by us. We are not responsible for the privacy practices of third‑party sites. We encourage you to review the privacy policies of every site you visit.

 

10. Changes to this policy

We may update this policy periodically to reflect changes in our practices, legal requirements or other factors. We will post the updated policy on this page and indicate the date of revision. If the changes are material, we will provide notice (for example, via email or a prominent notice on our website) before they take effect. Continued use of the Services after the effective date means you accept the updated policy.